Customer Policies

Store credit is linked to your signed-in PrintMyCakes account. Select it at checkout to pay for merchandise at current catalog prices. Shipping is paid separately. Credit has no expiration or monthly fee; any unused amount remains available for later orders.

Credit selected for an unfinished payment is reserved to prevent duplicate spending. Expired payment sessions release their unused credit when your account refreshes. A full refund restores the store credit used on the order. Please contact us for help with a partially refunded order or an interrupted checkout.

Bakery partner rewards are calculated after confirmed payments using monthly volume in Los Angeles time. Only approved accounts and qualifying standard sheets earn rewards. The portion funded by existing credit earns no additional reward. Cancelled, refunded, partially refunded, or disputed orders are excluded and may reverse previously earned credit. Future credits offset any resulting negative adjustment before becoming spendable.

Most custom orders require approximately 1–3 business days for production. Carrier transit begins afterward; USPS Standard transit is estimated at 5–7 business days. Production and transit estimates are separate and are not guaranteed delivery dates.

For event orders, we recommend ordering about three weeks before your celebration whenever possible. Customers are responsible for providing a complete, accurate delivery address and choosing a shipping service appropriate for their event date.

Carrier delays, weather, holidays, and incorrect addresses are outside our control. Contact us promptly if tracking shows a problem so we can help review available options.

Because edible and personalized products are made for a specific customer, they cannot be returned or exchanged for preference changes, incorrect customer-provided details, or artwork approved as submitted.

If your order arrives damaged, defective, or materially different from the confirmed order, contact us within 7 days of delivery with the order number and clear photos of the product and packaging. After review, we may offer an appropriate replacement, reprint, or refund.

Ingredients and allergen information vary by product and material. Review the applicable product listing and packaging before use, and contact us before ordering if you need additional ingredient information.

Unless a specific listing expressly says otherwise, we do not guarantee that a product or manufacturing environment is free from allergens or cross-contact. Do not rely on general site imagery or marketing language for dietary decisions.

Keep edible images sealed in their original packaging at room temperature in a cool, dry place away from direct sunlight, heat, moisture, and refrigeration unless the product instructions state otherwise.

Apply edible images according to the instructions included with the order. Results can vary based on icing type, moisture, temperature, handling, and how long the image remains on the dessert.

By uploading artwork, you confirm that you own it or have permission to reproduce it for your order. You are responsible for the content and rights associated with submitted photos, logos, characters, trademarks, and designs.

We may decline content that appears unlawful, abusive, unsafe, or likely to violate third-party rights. Producing an order does not transfer ownership of any intellectual property.

We use information you provide to process payments, create and deliver orders, provide support, prevent fraud, and operate the store. This may include contact, shipping, order, uploaded-image, device, and transaction information.

We share information only as needed with service providers such as payment processors, hosting providers, shipping carriers, and communication services, or when required by law. Payment card details are processed by the payment provider and are not stored by PrintMyCakes.

Prices, availability, production estimates, and product details may change. Orders may be canceled and refunded before production if we cannot safely or lawfully fulfill them. Customers must review spelling, sizing, delivery details, and uploaded artwork before submitting an order.

To the extent permitted by law, PrintMyCakes is not responsible for indirect losses or event costs arising from carrier delays, customer-provided errors, misuse, improper storage, or application conditions outside our control.

PrintMyCakes is based in California, United States, and ships nationwide. For policy, product, or order questions, contact etsy@printmycakes.com.